The Staff is always friendly and helpful. I got lucky today with my IV working on the first try. Of course my favorite part is crackers and soda in the recliner, which means I’m about done and ready to go home. I’ve also had an overnight stay from a procedure as well, and again, great Staff. Food brought in from Panera for Dinner, pastry for Breakfast. As far as delays or anything you can’t blame them, that’s all on your Doctor and his or her schedule or unforeseen emergencies.